Policy
Refund & Returns
We want every gift to feel right. Fair, clear, and human — just like our boxes.
48-hour window
Report delivery issues within 48 hours with photos
Custom = special
Personalized items may not be returnable once made
7–10 days
Refunds processed after approval & inspection
Last updated · June 9, 2026
Overview
TohfaStory sells curated care packages and personalized gift boxes. Because many items are customized — handwritten notes, photos, playlists, and add-ons — return eligibility depends on whether your order has already been prepared or dispatched.
Eligible for refund or replacement
- ✓Wrong item delivered (our error)
- ✓Damaged or defective products on arrival
- ✓Missing items from your order
- ✓Significant delay beyond our stated delivery window (case-by-case)
Not eligible for return
- ✕Personalized items once production has started (notes, memories, etc.)
- ✕Perishable consumables that have been opened or used
- ✕Items marked as final sale
- ✕Change of mind after dispatch
Request a refund
Email hello@tohfastory.com or use our contact form with your order ID, reason, and photos if applicable.
Refund processing
Once Razorpay is live, approved refunds go back to your original payment method within 7–10 business days after we inspect returned items (where applicable). Until then we coordinate refunds case by case on WhatsApp or email.
Cancellations
Orders can be cancelled before production or dispatch — contact us ASAP. Once your gift box is being personalized, cancellation may not be possible.
Return shipping costs
Defective or incorrect orders? We cover return shipping. Other cases may require customer-paid return shipping unless we agree otherwise.
Contact
TohfaStory
TohfaStory, Pune, Maharashtra, India
Email: hello@tohfastory.com
Phone: +91 9158903691
WhatsApp: +91 9158903691